> ## Documentation Index
> Fetch the complete documentation index at: https://docs.luxima.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and payment

> See your plan and usage, add a payment card, and understand your invoices.

Open **Settings**, then **Billing & plan**.

> [!NOTE]
>
> Anyone in your team can open this page. Changing the plan, the card or the billing details needs an Owner or Admin.

![The Billing and plan tab in Settings showing the current plan with an Active badge and a Change plan button, passport and team seat usage, and a Payment method card with an Add payment method button, the card on file and the subscription status](https://mintcdn.com/mbp-network-technology-limited/hyQLM50QHbJ3Jvol/images/account/billing.png?fit=max\&auto=format\&n=hyQLM50QHbJ3Jvol\&q=85\&s=9ef49b754e5e367f32844bcb953c38d5)

Billing & plan for a company on Enterprise

## Your plan and usage

The card at the top shows your plan, its price and its status: **Trial period**, **Active** or **Payment past due**.

Below it:

* **Passports:** how many you use out of your plan's limit, and how many are paused. **Choose active passports** lets you decide which ones stay active when you are over the limit.
* **Team Member Seats:** how many seats you use. Pending invitations count.

At the bottom, **Entitlements** lists the features switched on for your company, including add-ons such as label printing.

## Add or replace your card

**1. Open the form**

Under **Payment method**, click **Add payment method**, or **Update payment method** if you already have a card.

**2. Enter your billing details**

* **VAT number**
* **Billing address**. Tick **Billing address is the same as the company address** to reuse the address from Organization details.

Both are needed before a card can be saved.

**3. Enter your card**

Fill in the card form and click **Save card**. If a payment is due, the button shows the amount and charges it straight away.

Your card details go straight to Stripe, LUXIMA's payment provider. LUXIMA never sees or stores the card number.

* Only cards can be saved.
* There is one card per company. A new card replaces the old one.

## Prices, VAT and invoices

* Plans are billed monthly, in euros. Prices are shown excluding VAT.
* VAT is worked out from your VAT number and billing address. For businesses in other EU countries with a valid VAT number, the invoice shows VAT as reverse charged.
* The **Payment method** card shows your next payment: the amount, the VAT and the date.
* Your VAT number and company name appear on every invoice. Keep them up to date in [Organization details](https://docs.luxima.io/company/organization-details.md).
* If you need a copy of an invoice, [contact support](https://docs.luxima.io/help/contact-support.md).
* Add-ons such as label printing are billed on the same invoice as your plan.

## Subscription status

| Status | Meaning |
| - | - |
| **Trial** | You are in your free trial. |
| **Active** | Your subscription is paid and running. |
| **Payment needed** | Your plan is waiting for its first payment. Save a card to pay it. |
| **Payment past due** | Your last payment failed. Update your card. |
| **Cancelled** | The subscription has ended. |
| **No paid subscription** | You are on the Free plan. |

## If a payment fails

You see a **Payment failed** banner with **Update card**. Add a card that works, and the next attempt can go through.

> [!WARNING]
>
> If the payment keeps failing, your subscription is cancelled and your company moves to the Free plan. Passports over the Free limit are paused. Update your card as soon as you see the banner.

## Messages you might see

| Message | What to do |
| - | - |
| "Add your VAT number and billing address before adding a card." | Fill in both, then save the card. |
| "Stripe did not accept that VAT number. Check it and try again." | Check the number and its country prefix, for example IE or DE. |
| "Enter the billing address: line 1, city and country are needed." | Complete the address. |
| "Only cards can be saved." | Choose Card in the payment form. |
| "Your bank is still confirming this card. Please try again in a moment." | Wait a moment and try again. Your bank may ask you to approve the card. |
| "Admin access required" | Ask an Owner or Admin to make the change. |

## Next

To move to another plan or cancel, see [Change or cancel your plan](https://docs.luxima.io/account/change-or-cancel-plan.md).


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