> ## Documentation Index
> Fetch the complete documentation index at: https://docs.luxima.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Send a request to the LUXIMA team and follow the reply.

**Support** in the menu is where you ask the LUXIMA team for help and read their answers. It is available to everyone in your team, on every plan.

## Send a request

**1. Start**

Open **Support** and click **New request**.

**2. Pick a topic**

| Topic | Use it for |
| - | - |
| **General question** | Anything about using LUXIMA. |
| **Something isn't working** | An error, a page that won't load, missing data. |
| **Passports & sync** | Publishing, QR codes, imports and integrations. |
| **Plans & billing** | Upgrades, Enterprise, invoices and your subscription. |
| **Feature request** | Something you would like LUXIMA to do. |

**3. Describe it**

Give it a **Subject** and write your **Message**: what happened, what you expected, and the product or page it is about.

**4. Say how urgent it is**

**Low**, **Normal**, **High** (it is holding you up) or **Urgent** (you cannot work).

**5. Send**

Click **Send request**.

![The New support request form with five topics to choose from, a subject field, a message box, a How urgent is it dropdown set to Normal, and Cancel and Send request buttons](https://mintcdn.com/mbp-network-technology-limited/ISAU9suaWjV9qSeZ/images/help/new-support-request.png?fit=max\&auto=format\&n=ISAU9suaWjV9qSeZ\&q=85\&s=0dc8465e9cc60e526e4335ced73f1bf5)

The New support request form

> [!TIP]
>
> A good request gets a faster answer. Include the product's name or SKU, the page you were on, and the exact wording of any error message.

Files cannot be attached to a request. If a screenshot would help, say so, and the team will tell you where to send it.

## Follow your requests

The Support page lists your company's requests under four tabs:

| Tab | Shows |
| - | - |
| **Open** | Requests the team is working on. |
| **Waiting on you** | Requests where the team needs an answer from you. |
| **Resolved** | Finished requests. |
| **All** | Everything. |

Click a request to read the conversation. Replies from the team are marked **LUXIMA support**. Write your answer in the **Reply** box and click **Send reply**.

Check the **Waiting on you** tab from time to time, so a request does not stall on a question for you.

## Who sees requests

Everyone in your company can see all of your company's requests, whoever sent them. Do not put passwords or card details in a request.

## Other ways to reach us

Write to [hello@luxima.io](mailto:hello@luxima.io).


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