> ## Documentation Index
> Fetch the complete documentation index at: https://docs.luxima.io/llms.txt
> Use this file to discover all available pages before exploring further.

# What customers see

> The public passport page that opens when someone scans a QR code.

When someone scans a product's QR code or opens its link, they see the public passport page. It needs no app and no login.

![The top of a passport: the product photo with a Made in EU badge on the left, and the brand name, product name, style code and product details on the right](https://mintcdn.com/mbp-network-technology-limited/Ojws9pSXX1tdgO0r/images/passports/passport-desktop.png?fit=max\&auto=format\&n=Ojws9pSXX1tdgO0r\&q=85\&s=3279aebc941e5d7281ed07fb035c74d5)

The top of a passport on a desktop screen

The page uses your company's published [passport design](https://docs.luxima.io/passports/design-your-passport.md). Until you publish one, it uses the LUXIMA default design.

## What is on the page

The page shows these sections, in this order. You choose which ones appear and which fields they show in the design builder.

| Section | What it shows |
| - | - |
| **Header** | The product's main photo, your logo and brand name, the product name, its colour and size, and a badge such as "Made in EU". |
| **Product details** | GTIN, style code, colour and size, country of origin, responsible economic operator, batch number and production date. |
| **Environmental impact** | Carbon footprint, water use, energy use and land use, each with a plain comparison and a tag saying whether it is declared by the producer or estimated. |
| **Materials & composition** | The fibre composition as a bar and a list, including linings and parts, and a recyclability note. |
| **Supply chain** | The stages the product went through, in order, with the place of each. |
| **Certifications** | Each certificate's name and the date it is valid to. |
| **Care & end-of-life** | Care symbols with their meaning, sorting guidance, and what to do with the product after use. |
| **Footer** | Your company details and social links, and "Powered by Luxima". |

Any [custom blocks](https://docs.luxima.io/passports/sections-and-blocks.md) you added appear between these sections.

## Missing data

A section or field with no data is left out. Visitors never see empty boxes. This also means a passport with little data looks short, so check a product's [completeness](https://docs.luxima.io/products/completeness.md) before you publish.

## Notes the page adds by itself

* **Estimated composition.** If a fibre composition was estimated and you have not confirmed it, the page says it is not yet confirmed by the brand. See [Materials](https://docs.luxima.io/products/materials.md).
* **Animal-origin parts.** "Contains non-textile parts of animal origin", when you ticked that on the product.
* **Certificates.** Expired certificates drop off automatically.
* **The badge.** "Made in EU" appears only when the product's country of origin is in the EU.

## One passport per variant

Each size and colour has its own page. Scanning the QR code on a size M jumper opens the size M passport.

## On phones, tablets and computers

The page is built for phones first and adapts to larger screens. On a wide screen, the photo sits on the left with the product details beside it.

The page is in English.

## When a passport is not available

| What the visitor sees | Why |
| - | - |
| "Passport not found" | The passport is not published, or the product is in the trash or was deleted. |
| "Passport paused" | The passport is paused, for example because your company is over its plan's passport limit. |

See [Publish a passport](https://docs.luxima.io/products/publish.md).

## Scans

Every time someone opens a passport, LUXIMA records a scan: which product and variant, when, the country, and whether it was a phone, tablet or computer. You see the totals in **Analytics**.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.