What a plan sets
- Passports. How many passports your active products can have.
- Team seats. How many people can work in your company’s account.
- Features. For example AI gap-filling, analytics, full compliance reports, integrations and a custom domain.
How passports are counted
Each variant of an active product counts as one passport. A product without variants counts as one. Products in the trash are not counted. The Passports page shows your usage, for example “Starter plan usage: 120 of 500 passports”.When you reach the limit
- Create product is switched off, and so are new variants and imports that create products.
- Your existing products stay visible.
- To add more, upgrade your plan or reduce the number of active passports, for example by archiving products you no longer sell.
The free trial
Starter and Growth come with a free trial. You do not need a card to start it.- The trial period starts when your company is created. It does not restart if you pick a paid plan later; you get the days that are left.
- During the trial, a banner shows the date it ends, with Add payment method and Change plan.
When the trial ends
- You added a card: you stay on the plan and billing starts.
- You did not add a card: your company moves to the Free plan. If you have more passports than Free allows, the extra ones are paused, and you choose which passports stay active.