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Open Settings, then Billing & plan.
Anyone in your team can open this page. Changing the plan, the card or the billing details needs an Owner or Admin.
The Billing and plan tab in Settings showing the current plan with an Active badge and a Change plan button, passport and team seat usage, and a Payment method card with an Add payment method button, the card on file and the subscription status

Billing & plan for a company on Enterprise

Your plan and usage

The card at the top shows your plan, its price and its status: Trial period, Active or Payment past due. Below it:
  • Passports: how many you use out of your plan’s limit, and how many are paused. Choose active passports lets you decide which ones stay active when you are over the limit.
  • Team Member Seats: how many seats you use. Pending invitations count.
At the bottom, Entitlements lists the features switched on for your company, including add-ons such as label printing.

Add or replace your card

1

Open the form

Under Payment method, click Add payment method, or Update payment method if you already have a card.
2

Enter your billing details

  • VAT number
  • Billing address. Tick Billing address is the same as the company address to reuse the address from Organization details.
Both are needed before a card can be saved.
3

Enter your card

Fill in the card form and click Save card. If a payment is due, the button shows the amount and charges it straight away.
Your card details go straight to Stripe, LUXIMA’s payment provider. LUXIMA never sees or stores the card number.
  • Only cards can be saved.
  • There is one card per company. A new card replaces the old one.

Prices, VAT and invoices

  • Plans are billed monthly, in euros. Prices are shown excluding VAT.
  • VAT is worked out from your VAT number and billing address. For businesses in other EU countries with a valid VAT number, the invoice shows VAT as reverse charged.
  • The Payment method card shows your next payment: the amount, the VAT and the date.
  • Your VAT number and company name appear on every invoice. Keep them up to date in Organization details.
  • If you need a copy of an invoice, contact support.
  • Add-ons such as label printing are billed on the same invoice as your plan.

Subscription status

If a payment fails

You see a Payment failed banner with Update card. Add a card that works, and the next attempt can go through.
If the payment keeps failing, your subscription is cancelled and your company moves to the Free plan. Passports over the Free limit are paused. Update your card as soon as you see the banner.

Messages you might see

Next

To move to another plan or cancel, see Change or cancel your plan.