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Open Settings, then Billing & plan, and scroll to the plan cards. You need to be an Owner or Admin.
A plan change takes effect as soon as you click the button. There is no confirmation step, so read this page before you click.

Upgrade

Click Switch to the plan you want, Start free trial or Upgrade.
  • During your trial: the new plan continues the same trial. You are not charged yet.
  • After your trial: billing starts at once. If your VAT number and billing address are missing, LUXIMA asks for them first. If you have no card, the plan waits for its first payment; save a card to pay it.
When you upgrade:
  • Passports that were paused by your old plan’s limit become active again, newest first.
  • Team members whose roles were reduced get their roles back.
Moving between Starter and Growth is adjusted on your next invoice for the part of the month you used each plan.

Enterprise

Click Talk to us on the Enterprise card. This opens a support request to the LUXIMA team, who set the plan up with you.

Downgrade

Click Switch to a lower plan. It takes effect immediately.

Your passports

If you have more passports than the new plan allows, a dialog asks you to select active passports.
  • Each size or colour has its own passport.
  • Tick the ones to keep active, up to the plan’s limit. Use the search box to find products, or Reset to newest to keep your newest ones.
  • Click Keep passports active.
The others are paused. A paused passport cannot be published, printed or exported, and its public page says the passport is paused. No data is deleted. If you do not choose, your newest products stay active and the oldest are paused. You can change the choice later with Choose active passports on the billing page.

Your team

If you move to Free, or from a plan with unlimited seats to one with a seat limit, LUXIMA keeps the Owner and up to three Admins as they are. Everyone else is switched to the Auditor role, so they can still see everything but not change it. Their roles come back when you upgrade.

Your features

Features that are not in the new plan stop being available, for example integrations, analytics or compliance reports. Their pages show which plan includes them. The label printing add-on is switched off if you move to Free. To get it back after upgrading, contact the LUXIMA team.

Cancel

To cancel your paid subscription, click Switch to Free. Your subscription ends at once and you keep using LUXIMA on the Free plan, with the effects described under Downgrade.

Come back to a paid plan

Pick a paid plan again at any time. The free trial does not restart, so billing begins straight away.

What does not change

  • Your products and their data are kept on every plan.
  • Printed QR codes for passports that stay active keep working.
  • Passports you paused yourself stay paused until you unpause them.