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Passports and QR codes

The passport is not published, or the product is in the trash. Open the product and click Publish. See Publish a passport.
The passport was paused, either by someone in your team or because your company is over its plan’s passport limit. See Publish a passport.
Yes. The link stays the same and the passport shows the new data. They also keep working if you add a GTIN later, merge products or add your own domain. See Links and QR codes.
No, but we recommend it. A variant with a valid GTIN gets a GS1 Digital Link and a scannable barcode on its label. Without one it gets a Luxima ID link. See Key concepts.
Sections and fields with no data are left out, and sections can be hidden in the design builder. Check the product’s data and your passport design.
No. It is shown on every passport, on every plan.
Passports are in English.

Products and data

The Passports page and the product editor check slightly different things, so the two numbers can differ. See Completeness and status.
The most common reasons are a fibre composition that does not add up to 100%, a supply-chain stage without a name, or an empty product name. See Materials.
Select them on the Passports page and click Merge into one product. See Merge products. For next time, check the grouping rule before you import. See Import a spreadsheet.
From the trash, yes. Once it is deleted permanently, no. See Archive and delete.
An estimated fibre composition is marked as estimated on the passport until you confirm it. Impact figures are tagged as estimated or declared. See Environmental impact.

Plans and billing

Each size or colour of an active product is one passport. Products in the trash and archived products are not counted. See Plans and the free trial.
With a card on file, your plan continues and billing starts. Without one, your company moves to Free and passports over the Free limit are paused. See Plans and the free trial.
No. Passports over the new limit are paused, not deleted. See Change or cancel your plan.
It is a paid add-on for Starter, Growth and Enterprise. Open Label design and click Talk to sales. See How label printing works.

Team and access

Your role has no access to that area. Ask an Owner or Admin. See Roles and permissions.
Your plan does not include it. Open the page to see which plan does.
Switch off their Account access. See Users and team.
Not in the app. See My account.

Label printing

On a label printer, set the paper size in the printer’s settings to your label’s size. From the browser, print at 100% with no margins. See Printers and settings on Windows and Print from the browser.
Activate a version of a label design and set a company default, or link a design to the station. See Activate and assign labels.
The Windows and mobile apps can, for a limited number of days. The in-browser printer cannot. See How label printing works.
Codes work once and for 15 minutes. Ask your admin for a new one. See Print stations.
Still stuck? Contact support.