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Support in the menu is where you ask the LUXIMA team for help and read their answers. It is available to everyone in your team, on every plan.

Send a request

1

Start

Open Support and click New request.
2

Pick a topic

3

Describe it

Give it a Subject and write your Message: what happened, what you expected, and the product or page it is about.
4

Say how urgent it is

Low, Normal, High (it is holding you up) or Urgent (you cannot work).
5

Send

Click Send request.
The New support request form with five topics to choose from, a subject field, a message box, a How urgent is it dropdown set to Normal, and Cancel and Send request buttons

The New support request form

A good request gets a faster answer. Include the product’s name or SKU, the page you were on, and the exact wording of any error message.
Files cannot be attached to a request. If a screenshot would help, say so, and the team will tell you where to send it.

Follow your requests

The Support page lists your company’s requests under four tabs: Click a request to read the conversation. Replies from the team are marked LUXIMA support. Write your answer in the Reply box and click Send reply. Check the Waiting on you tab from time to time, so a request does not stall on a question for you.

Who sees requests

Everyone in your company can see all of your company’s requests, whoever sent them. Do not put passwords or card details in a request.

Other ways to reach us

Write to [email protected].